Return & Exchange Policy

Your satisfaction is our top priority!
If you are not 100% satisfied with your purchase, you can return or exchange your product within 7 days of receiving it.

Eligibility for Return or Exchange:

You can request a return if:

  • You received a damaged or defective product.

  • You received the wrong item or color.

  • The item is not as described on our website.

Return Conditions:

  • Items must be unused, in their original packaging, and with all tags intact.

  • Products like personal care items or hygiene products may not be eligible for return once opened.

  • Return shipping charges may apply in case of customer remorse (change of mind).

How to Request a Return:

  1. Contact us on WhatsApp (+923058798319) or email mtelegance.sport@gmail.com.

  2. Share your order number, issue details, and pictures of the product.

  3. Our support team will review and respond within 24 hours.

  4. Once approved, we’ll arrange a return pickup or exchange shipment.

Refund Process:

  • Refunds are processed within 5–7 business days after the product inspection.

  • Refunds are made via bank transfer or mobile wallet.